Our Cookie Policy
This Cookie Policy applies to the website www.national-accident-helpline.co.uk (the “Site”) which is run by National Accident Law, a solicitors of England and Wales, authorised and regulated by the Solicitors Regulation Authority. The Authority's rules can be accessed via their website.
National Accident Helpline is the trading name of National Accident Law Limited, a company registered in England & Wales (company number 11496339)
What is a Cookie?
Website cookies are necessary for websites to function on the internet. Cookies are small pieces of data that are stored by your browser to help provide a better user experience and personalise your journey around a website.
Some cookies are essential for a website to function and can't be turned off. They support actions, such as filling in a form, using tools or calculators, or updating privacy settings. Essential Cookies do not contain personal or identifiable information.
Other cookies are also used to provide general (not personalised) web site usage statistics to third party applications like Google Analytics. This helps a business understand things like, which pages support the viewer and which pages on the site need improvement. As a rule, cookies will make your browsing experience better.
How can I manage Cookies?
Cookies should be enabled by default on your browser, so if you have not changed your settings you should expect to be accepting some cookies from websites.
However, you may prefer to disable cookies on this website and on others. You can manage the use of cookies on our site specifically by managing your cookie permissions above. If you are worried about cookies across the internet the most effective way to manage this is to disable cookies in your browser.
Every browser handles disabling cookies slightly differently, here are links to the help pages for the key browsers to disable and manage your cookies.
By disabling cookies in your browser websites may not function as intended.
How we use Cookies
Our website uses cookies to support your experience. There are three types of uses for the cookies on our website. All the cookies we use don't allow us to identify you specifically and no personal data is gathered about you.
1. Essential cookies
Essential cookies are necessary for our website to function properly, so we can't turn them off. They support actions, such as filling in a form, using our calculators, or updating privacy settings. Our essential Cookies do not contain personal or identifiable information.
2. Performance cookies
These cookies allow us to see anonymized visits to our website to support us in improving its performance. They help us to see which pages are popular, and which pages aren't. This helps us to improve the pages and content and make sure we are supporting our viewers requirements. All information these cookies collect is completely anonymous and unidentifiable.
3. Marketing cookies
These cookies enable us to offer you a more targeted advertising experience. We use them to tailor adverts when you visit other websites, such as Facebook. They do not store personal information but are based on your browser and device activity when you visit our website.
When you first visit our website, you will be asked to manage your cookie permissions. You can also manage your cookie settings above by toggling on and off which cookies you are happy for this website to use.
What specific cookies do we use?
Essential Cookies
| Cookies | Usage Information |
|---|---|
| Session | General-purpose identifier used by the web server to maintain user session variables between page loads. |
| Medtel | This website cookie provides the users with a consistent phone number to contact NAH. This is used to identify how users entered the website. |
| Infinity | Used in order to ascertain where a visitor came from and what telephone number to display to them. |
| Imperva | Used by the web application firewall to improve the security of the website and protect it against attack. |
| Exit Intent | Used to identify a user's exit intention. |
| Cookie Policy | This cookie records your consent to the cookie policy. |
| Live Person | These website cookies are required for the Live Chat facility. |
Performance Cookies
| Cookies | Usage Information |
|---|---|
| Google Analytics | We use Google Analytics to provide data about how users interact with our websites to improve their experience. Google Analytics cookies record visitors, city locations, browser type and site journey. All data in Google Analytics is aggregated and anonymised. |
| Google Ads | Conversion and performance monitoring of Google Ads. |
| Bing | Conversion and performance monitoring of Bing Advertising. |
| Microsoft Tracking | Microsoft services used to monitor website performance, visitors and site journey, alongside user interaction measured by Clarity. |
| YouTube | YouTube may set a number of cookies if you watch videos on our website. This is to improve your viewing experience and can include anonymised location and demographic tracking. |
| Adalyser | Adalyser cookies are used to provide advertising analytics data and conversion tracking. |
| Google Optimize | Used to determine a user's inclusion in a website optimisation experiment and the expiry of experiments a user has been included in. |
| Hotjar | Analyse and optimise user experience of our products and website. |
| MouseFlow | This website uses Mouseflow (https://mouseflow.com/), a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at: https://mouseflow.com/opt-out/. |
Marketing Cookies
| Cookie Type | Usage Information |
|---|---|
| This cookie will help deliver our advertising to people who have already visited our website when they are on Facebook, or a digital platform powered by Facebook Advertising. |
Further information on cookies
For more information on cookies, their use and managing them you may want to visit www.aboutcookies.org. This link is provided for convenience only and we do not have any control over its content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing on that site or as to the suitability or quality of any of their products or services.