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Were you harmed as a result of clinical negligence? Let us help you claim the compensation you deserve

The care provided by health professionals is usually to an excellent standard. But when things go wrong, it's only fair that you receive compensation for what happened. 

Whether it's a GP, hospital, dentist, optician, nursing home or other provider, you have a right to expect high standards. If you suffer due to delayed or poor treatment or care, you could be eligible for a clinical negligence compensation claim.

Clinical negligence cases can be complex but we can help you with your claim. We can arrange advice and support from a clinical negligence solicitor. Call for free on or fill in our secure online form and one of our personal injury advisors will offer advice and support with your claim.

What is clinical negligence?

Whether caused by a dentist, optician, physiotherapist, chiropractor, acupuncturist, cosmetic specialist or even staff in a care home, clinical negligence is where they've failed in their duty of care for you. It means a deviation from accepted professional standards that causes you injury or aggravates a pre-existing condition.

Clinical negligence usually happens because of incorrect action taken or a failure to act. Your right to make a claim applies to the NHS and also to all types of private healthcare and treatment providers in the country.

Common forms of clinical negligence outside of GP and hospital negligence typically occur in the following treatment areas. Visit our dedicated pages to discover more.

  • Dental negligence claims- includes misdiagnosis or a failure to diagnose, incorrect extractions, infections, anaesthesia complications, substandard crown or bridge treatments and dental implant errors. 
  • Optician negligence- includes incorrect lens prescription,  misdiagnosis or a failure to diagnose, incorrectly postponed treatment and laser surgery errors. 
  • Cosmetic and beauty treatment compensation- from infection, implant rupture and nerve damage in cosmetic surgery to things like botox and filler mistakes, laser errors and eye or tanning injuries in beauty treatment.
  • Care home negligence claims- includes misdiagnosis or a failure to diagnose, failing to medicate or administering the incorrect medication, failure to provide basic levels of care and even abuse.

To make a clinical negligence compensation claim, there needs to be proof that your care was below professional standards. In a successful claim for clinical negligence, ‘causation', must also be established. This means that negligence caused your injury or made a pre-existing condition worse. 

We can assess whether you have a case for compensation and arrange for further support with your claim from specialist clinical negligence solicitors. Call us on or fill in our secure online form to talk to an advisor today.

When can I make a clinical negligence claim?

You usually need to make a claim within three years of the clinical negligence or becoming aware of it. There are some exceptions to this time limit: 

  • If someone is under 18 at the time of negligence they have until their 21st birthday to claim. 
  • There is no time limit for anyone who lacks the physical or psychological capability to make a claim. 

It's also possible to claim on behalf of someone else who is physically or psychologically unable to claim themselves. You can also claim on behalf of someone under 18. 

Claiming brings you no financial risk, as it will be on a no win no fee basis where you only pay legal fees if your claim is a success. You'll won't pay anything if you aren't awarded compensation, so there really is no financial risk to you. 

If you feel you might have a clinical negligence claim, contact us for free on or request a call back. We'll listen to what you've been through and let you know if we think you could make a claim. If you're eligible, we'll match you with a clinical negligence solicitor for more help.


What types of clinical negligence can I claim for?

We can help you with a claim for clinical negligence across a wide range of circumstances. Even if your situation isn't covered below please call us on as you may still be able to claim. 

GP or hospital negligence

Mistakes made in your GP practice or a hospital can have life-changing consequences. If you suffer from these or other forms of medical negligence, we can help you seek compensation:

Dental negligence

If dental treatment caused you harm such as an infection or excessive pain, this could be a case of dental negligence. The same is true of inappropriate treatment, such as a dentist extracting the wrong teeth.

Dental negligence also includes making the wrong diagnosis or missing a problem that needs treatment. Both of these errors can lead to unnecessary suffering. 

The British Dental Association and General Dental Council both publish ethical guidelines. These include not attempting treatment they have not been trained for and always obtaining the patient's ‘valid informed consent' before treatment. If you suffer harm after a breach of these guidelines, you may have a compensation claim.

Clinical negligence lawyers don't just manage dental negligence cases involving dentists. Negligence by orthodontists, hygienists, dental nurses and dental therapists can also lead to compensation.

Optician negligence

Visiting an optician is usually just a routine event as part of your regular eye care. But sometimes, optician negligence can have a big impact on your work or day-to-day life. For example, incorrect prescriptions can cause blurred version, headaches and other side effects.

Misdiagnosis or a failure to diagnose a condition is a potentially serious concern. The College of Optometrists publishes standards for routine and emergency eye examinations. Despite this, opticians sometimes miss signs of cataracts, glaucoma or other eye diseases.

You may also want to talk to a clinical negligence lawyer if you have experienced an error in laser surgery. The NHS lists risks of laser eye surgery and lens surgery. These include discomfort and visual disturbances. If your problems don't resolve as quickly as they should, you may be able to make a compensation claim. 

Cosmetic and beauty treatment negligence

Painful cosmetic and beauty treatment injuries are unfortunately quite common. Mistakes can leave scars, burns, infections, sight loss, allergic reactions and bleeding. Many people who suffer these injuries quite understandably also experience emotional damage.

People claim beauty treatment compensation after negligent laser treatment, chemical peels, fillers and botox. Even routine treatments like tanning, hair dyeing and waxing can cause harm. If you're injured in this way, you may have a case for clinical negligence compensation.

Due to poor training, improper precautions and faulty equipment, there are many negligence claims each year. There are limited regulations and much of the industry is unlicensed. However, the Chartered Institute for Environmental Health and the National Hair & Beauty Federation are asking that a licensing scheme is introduced.

Care home negligence

If you or a loved one are injured due to negligence in a nursing home, care home or hospice, there could be a case for a care home negligence claim. Claims may also be possible when there is negligence from a provider of home care

Everyone receiving care deserves to be comfortable, safe and properly looked after. Providers must meet standards in the Care Home Regulations and Health and Social Care Act. They are also subject to inspections from the Care Quality Commission

Examples of negligence include mistakes when diagnosing health problems or administering medication. Sometimes a lack of basic care also leads to injuries such as infections or pressure sores. In the worst cases, residents suffer abuse. A specialist no win no fee clinical negligence solicitor could help you seek justice and compensation in any of these situations.

To find out more about your eligibility to claim, call us on or fill in our secure online form to arrange a call back. Our personal injury advisors will assess whether you can make a no win no fee clinical negligence claim. If you appear eligible, and if you'd like to proceed, we'll connect you with a specialist clinical negligence solicitor


How much clinical negligence compensation could I receive?

Clinical negligence injuries vary hugely in scope and complexity, so it's difficult to judge here how much you might be awarded if your no win no fee claim succeeds. It depends on things like severity, recovery time and if you've also suffered financial losses as a direct result. These could include things like lost earnings and the cost of any extra or corrective treatment.

For a rough idea of how much your clinical negligence solicitor may secure for you in a successful claim, try our clinical negligence compensation calculator. We've got over years_since experience helping victims of accident and clinical negligence. It's quick and easy to use, and will give you an idea of how much your clinical negligence solicitor may secure for you.

You can also call us on or request a call back to talk to one of our helpline advisors. If you're eligible to make a claim and decide to proceed, your solicitor will be able to value your claim accurately and discuss possible clinical negligence compensation amountsafter a full investigation.


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What's the difference between NHS and private clinical negligence claims?

When you bring a claim against the NHS, it's handled by NHS Resolution. This acts like an insurance company for the NHS. Funds are set aside to resolve patient claims and nothing comes out of budgets for delivering NHS services.

Medical negligence claims for private healthcare patients work differently. The General Medical Council (GMC) has guidelines for private healthcare practitioners. These state that they must take out their own liability insurance to cover negligence claims.


What are the time limits for making a clinical negligence claim?

You will normally have three years to make a clinical negligence claim. However, there are circumstances when someone has longer than three years to claim: 

  • If you were under 18 at the time of the negligence and haven't claimed yet, you have three years until your 21st birthday to claim.
  • There's no time limit for someone physically or psychologically unable to claim. That could be as a result of the clinical negligence or due to a pre-existing condition.

If you are in any doubt about these time limits and what they mean to you, please contact us. We can advise you on time limits, and any other questions you may have about making a clinical negligence claim. Please call us on or request a call back. to talk to an advisor about your circumstances.


Can I make a no win no fee clinical negligence claim?

At National Accident Helpline we specialise in no win no fee claims. This is a type of contract between you and your solicitor. It's also known as a conditional fee agreement.

Once your clinical negligence solicitor takes on your case, you won't face upfront costs or ongoing charges. Your solicitor covers everything throughout your case and you'll pay nothing if it isn't successful. 

If you win your case, the other side will need to contribute towards your legal costs and expenses. A shortfall in this contribution would be deducted from your compensation to cover your remaining costs and expenses.

The costs may include an ‘After the Event' (ATE) insurance policy. This is a policy taken out at the start of your claim to cover costs should you lose your case.  Other legal costs and fixed fees not met by the other side may also need to be paid, and possibly a ‘success fee' for winning your claim.

Your solicitor will explain and discuss how much you could pay if you win your case. This will happen before your claim starts, so you'll know what to expect, with no hidden surprises.


How do I start my clinical negligence claim with National Accident Helpline?

All it takes is a phone call to make a start with your no win no fee clinical negligence claim. We'll start by listening to what you've been through and if you appear to have a case, we'll put you in touch with suitable clinical negligence claims solicitors

All of the personal injury and clinical negligence lawyers we work with are registered with the Solicitors Regulation Authority (SRA). This is the governing body of The Law Society that regulates personal injury solicitors in England and Wales. Our legal partners in Scotland are regulated by the Law Society of Scotland.

Please call our free clinical negligence advice helpline on  or request a call back. You can talk through your experience with one of our friendly, personal injury advisors. Tell us what happened in your own way and your own time and we'll help you understand your options.


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Frequently asked questions...

Quite simply, yes. If you're thinking of making a claim on behalf of a friend or loved one, then it's likely we can help you.

To find out more information please visit our claiming on behalf of someone else page.

Around 95% of our cases are settled without the need to go to court. This means there is a very small chance a claim will require a court hearing.

If your case does go to court, your solicitor will be on hand to support and guide you through the process and will make sure you always know what to expect.

It depends on whether you were affected by treatment through the NHS or while in private hands. If your claim is against the NHS, then any award is settled by NHS Resolution. It's the specialist insurer that oversees all cases brought against the NHS. 

Every healthcare Trust in the UK pays NHS Resolution an annual premium. This pays for the damages awarded in successful clinical negligence cases. It's different with claims made in the private medical sector where you claim against the individual rather than the establishment. 

All medical professionals working privately must carry their own liability insurance. Successful claims will then be settled by the medical professional's insurance company.

Meet the team

Ashleigh Meredith

Ashleigh Meredith

Operations Claims Team Manager

Ashleigh makes sure the claims experience for our new customers is always smooth and accurate - first time, every time.


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Compassionate and stress-free claims handling.
Compensation on a No Win No Fee basis means you'll never be out of pocket.
We've handled over 40,000 medical claims.
Trusted, friendly and confidential support when you really need it.