While out shopping in West London, Claire suffered a knee injury that wasn't her fault due to a lack of a wet floor sign. Not only did the accident affect Claire's physical well-being, but it took a toll on her mental health. As someone who lived an active lifestyle, she lost her sense of identity and zest for life.
The happy-go-lucky person I was disappeared overnight.
Claire realised that she shouldn't have to keep feeling that way. She had heard about National Accident Helpline from TV adverts, and while hesitant at first, her family and colleagues recommended she get in touch.
I felt that I was in safe hands, and I thought… over to you now.