Cynthia and her daughter Claire were with family at a Christmas market in Manchester. Cynthia put her hand on some barriers for some support while walking. The barriers gave way, taking Cynthia with it.
To make it worse, the safety marshal told them that the same thing had happened the night before.
It was just disgusting that I had to suffer because of their negligence."
Cynthia suffered a fractured shoulder, which limited her mobility and independence. Her daughter Claire got in touch with National Accident Helpline and made a claim on her mum's behalf.
Claiming on behalf of my mum, I found the process really easy. You had the feeling that they did care, they were on your side. I felt satisfaction in that I could leave it in their hands."