We're personal injury experts... but don't just take our word for it

Helping people claim for their injuries and get their life back on track is what we do, and have done for almost three decades. And that's why we're the UK's leading provider of personal injury advice, services and support. 

We know that's easy for us to say, but you don't have to just take our word for it. Read on for real-life customer stories and more, to find out what makes us who and what we are: experts.

Claire, a Drama Teacher and dancer, was enjoying all the festivities of Christmas shopping when she slipped over on a wet supermarket floor which hadn't been marked with any hazard signage. 

In a matter of moments, Claire's life changed. The knee damage and mental trauma suffered due to her accident stopped her from being the active, happy go lucky person she was before. After a little while, she realised something needed to be done. 

Claire came to us as a ‘household name' she could trust, and immediately knew she'd done the right thing. She felt understood, taken seriously and in good hands. When she won her claim, Claire felt a huge sense of relief, ready to get back to normal and take on the world again. 

Road Traffic Accidents can have life-changing consequences for anyone involved, and getting the right help to get life back on track is very important, as highlighted by Steve's story. 

Having been hit by another vehicle whilst waiting at traffic lights, Steve's suffering was a lot more than physical. Having sustained an inflamed cracked right elbow, whiplash, and a cracked tooth in the accident, Steve also had to take a significant amount of time off work, leading to a loss of earnings. Unfortunately, his injuries and recovery also resulted in him losing a new job opportunity. 

To Steve, it all just felt… wrong. So, after reading reviews and stories about other people we'd helped, he told his story to us and we got him the compensation and help he deserved. Once the claim settled, Steve felt he could finally get on with life again - and it was all made easier with our help. 

We all expect our workplace to be a safe environment. However, as Ben found out the hard way, accidents at work do occur and can have a big impact on your physical and mental health and the way you live your life. 

Tasked with moving a fridge freezer upstairs, without adequate lifting equipment, Ben was injured when the appliance fell on his chest. The injury stopped him from working, causing a loss of earnings and stress over affording to pay his bills, and meant he could no longer do the things he loved. 

‘Sick and tired' of how his life was being affected, Ben gave us a call - despite being nervous to do so. He was put at ease by our friendly, helpful team who advised he had grounds for a claim - a claim which was eventually won, helping Ben to finally overcome the trauma suffered. 

Cases of Medical Negligence can have a severe impact on those unfortunate enough to be the victim of one, but for a child like Katie the impact is often even more profound. 

Having endured severe stomach pain for a while, pain which she regularly visited her doctor for, Katie was eventually admitted to hospital. Quickly discharged without any real treatment, she was soon back in A&E two weeks later. After several misdiagnoses, doctors eventually found that Katie's appendix had not only ruptured, but has also seriously damaged her fallopian tube and ovaries - damage that will potentially prevent Katie from ever having children naturally. 

With her experience, physical pain and mental suffering in mind, Katie's Mum came to National Accident Helpline for help. After taking on, and winning her case, we not only got Katie the compensation she deserved, but also an apology for the treatment she experienced - as well as the piece of mind that her case may prevent others from suffering similar negligence in future. 

Still not convinced that we're experts in helping those who've been injured in an accident that wasn't their fault? In providing friendly, helpful, expert advice and getting those who deserve compensation get their lives back on track?

If so, you might wish to head over to our Trustpilot page, where you'll find we're rated ‘Excellent' based on over 23,000 independent customer reviews - 83% of which* are 5-star reviews. 

If you still have any questions or queries about making a personal injury claim with National Accident Helpline, you can find out more information - quickly and easily - across our website, with our Making a Claim page the perfect place to start. 

Alternatively, our friendly, helpful advisors will be pleased to help you - perhaps give us a call on now, or request a call back here. 

When you're ready to begin your claim, and let us help you get your life back on track, we'll be ready to listen to your story and do what we can to get you the compensation you deserve. 

Again, our advisors are on hand to help - simply give us a call on or request a call back here. Or, if you prefer, you can begin your claim journey online now.

^{Last updated 13.03.23}