Top 10 mostFrequently Asked Questions

There are no upfront costs or unexpected fees when you start your claim with us. Our advice is free and your solicitor will work on a no win no fee basis, meaning that you won't pay a penny for your claim unless it is successful.

If your claim is successfully settled, you'll pay some legal costs to your solicitor from your compensation. These will be agreed between you and your solicitor before you start your claim, so there will be no surprises.

Read more about no win no fee.

Your compensation figure is negotiated between your solicitor and the party responsible for your accident. This means we're not able to let you know how much your final settlement figure might be when you contact us because the negotiations will not have started yet.

However, we know how important it is for you to have an idea of how much compensation you may be able to claim. To get a guideline figure of how much your claim might be worth you can try our compensation calculator.

Typically, if you've suffered an injury in the last three years because of an accident or medical negligence that wasn't your fault, then it's likely you have a compensation claim.

There are some cases where these criteria might be different. For example, if you're claiming on behalf of a child, you have three years from their 18th birthday to make a claim, regardless of how old they were when they were injured.

Every case we work with is different, which makes it hard for us to say how long your compensation claim might take.

In simpler cases, where fault is clear and undeniable the claim may be settled quickly. However, if you've suffered a serious or life-changing injury, then your compensation claim may take longer because we need to understand the full impact of your injury and make sure you're getting the right amount of compensation.

Our solicitors will stay in touch and keep you informed every step of the way, so that you always know what stage your claim is at.

We are paid by the specialist the specialist personal injury solicitors on our panel for promoting their work through our services.

Around 95% of our cases are settled without the need to go to court. This means there is a very small chance a claim will require a court hearing.

If your case does go to court, your solicitor will be on hand to support and guide you through the process and will make sure you always know what to expect.

Around 95% of our cases are settled without the need to go to court. This means there is a very small chance a claim will require a court hearing.

If your case does go to court, your solicitor will be on hand to support and guide you through the process and will make sure you always know what to expect.

If there were no cameras in operation during the time of your accident, our partner solicitors will still look into your case based on a number of other records, such as vehicle damage, injury or injuries sustained and eyewitness accounts.

Our service is free and advisory - it costs you nothing. We take no payment for connecting you with the right personal injury solicitor for your case.

Our partner solicitor firms will charge a fee if your claim is successful. This will be deducted as a percentage from your total compensation amount and will be agreed upon with you at the beginning of the process before pursuing your claim.

A personal injury is a physical or psychological injury, illness or disease that has been caused by somebody else. Personal injuries are usually the result of accidents that were avoidable and shouldn't have happened at all.

A personal injury claim is the process of recovering compensation for an accident or negligent act that caused you or a loved one an injury.